Refund policy
When you buy something from us, we always hope that you are 100% satisfied however, should you change your mind (it happens to the best of us), we are happy to accept returns or exchanges on items that are in original condition, have not been opened or used, within 14 days from the date of delivery of an item. All items will be reviewed individually upon return, and kindly ensure to include a copy of your purchase receipt.
Returns Via Post
We’ve made returning effortless!
To start a return, please contact us at info@swisspeakcbd.com. Once your return has been accepted, and depending on the circumstances (and at Swiss Peak CBD's discretion) either the customer will be responsible for the cost of the return, or, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We recommend you use a secure or trackable method of postage. All returns and exchanges should be sent to the following address:
40 Rodney Street Liverpool United Kingdom L1 9AA
Free postal returns are currently only available to customers within the United Kingdom (who meet specific criteria.) For returns from all other locations outside of the United Kingdom kindly note that you will be responsible for all return postage fees, taxes, customs duty, and clearance charges where applicable.
Remember to keep your proof of postage in a safe place. The products and their condition remain your responsibility until we receive them. Once we receive your package you will be sent a confirmation email, and the refund process will commence.
The products you wish to return are your responsibility until we receive them. It’s a good idea to get insurance for the value of the items you are returning and obtain proof of postage. We at Swiss Peak CBD cannot be held responsible for any items returned in error.
If your refund is accepted, we will refund the price you paid for your item back to your original payment method. If we receive a returned item in an unsuitable condition, the refund will become void, and the item(s) will be returned to you. Kindly note that unless you are returning a faulty item, our delivery charges are non-refundable, and Swiss Peak CBD is not responsible for delivery fees or lost returns.
If you are unsure of the process or simply want to know more about our returns and exchange policy then please feel free to contact us at info@swisspeakcbd.com.
Faulty Items
Please inspect your order upon reception and contact us immediately should the item be defective, damaged or is not the item you originally order, so that we can evaluate and resolve the issue as soon as possible.
Products will be assessed upon return to us. Should you receive a faulty product please contact us at info@swisspeakcbd.com or by stating your Order Number and the nature of the fault. Please ensure you return the faulty item to us as soon as possible.
Exceptions/Non-Returnable Items:
Certain types of items cannot be returned, such as custom products (such as special orders or personalised items), we also cannot accept returns on sale items or gift cards.
Exchanges
If you would like to exchange your item for a different type, strength, or size, please return your unwanted item first and only then place a new order.
Processing Your Refund
If you return an item, we will examine the item and will notify you of your refund within a reasonable period of time. Whilst we endeavour to process your refund as soon as possible most returns will be processed within approximately 5 to 10 working days. Your refund will be credited back to your original method of payment.
Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement.
Kindly note, that we are unable to process refunds to expired bank cards. In this case, we will issue the amount to be refunded as an online store credit. Our delivery charges are non-refundable, and Swiss Peak CBD is not responsible for delivery charges or lost returns.
We will keep in touch with you during the process and send you an email once your refund has been completed.
Returning a Gift
We understand that not everyone has the same taste, so should you have received a gift from Swiss Peak CBD, and you are not happy with it, you are more than welcome to return it to us.
If you have a receipt or dispatch note: Just follow the returns process described above.
The amount paid for the item will be sent as a physical gift card to the delivery address as stated on the dispatch note. If you would prefer that the sender’s account is credited for the gift, then please make this absolutely clear when applying for your return via info@swisspeakcbd.com
If you don’t have a receipt or dispatch note: Please contact us at info@swisspeakcbd.com and we will gladly assist you.
Swiss Peak CBD Subscriptions
From time to time, we may offer special promotions to new and/or existing customers. These introductory offers are exclusive to new users of the website. Existing users do not qualify for an additional offer unless explicitly stated. "Existing users" include anyone with a user account at Swiss Peak CBD, a credit or debit card, a credit or debit card holder, a delivery address, a cardholder address, or a household who has previously used the Swiss Peak CBD service. Unless otherwise specified, only one discount code can be used per order, and each code is valid for a single use for both one-time purchases and subscriptions. Discount codes cannot be applied to a first-time subscription order. They may not be copied, reproduced, distributed, or published in any form, directly or indirectly. We reserve the right to modify or terminate discounts at any time without prior notice at our sole discretion. To redeem any offer, you may need to complete checkout at swisspeakcbd.com.
Purchasing Swiss Peak CBD products may involve an initial one-time charge or a first-time offer, followed by recurring charges as agreed upon when you sign up for auto-replacing products. The price of your first-time offer may differ from your recurring subscription charges. Your subscription will automatically renew, and your credit card will be charged the full subscription price based on the delivery frequency (excluding discounts or promotional offers), until you cancel your subscription.
First-time offers are one-time only for new subscription customers and are limited to one per person. They are not available to existing users.
Subscription orders are delivered within 1-3 working days with free express shipping. Swiss Peak CBD is not responsible for delivery delays due to postal strikes.
For any changes, queries, or cancellations of your order or subscription, please email us at info@swisspeakcbd.com or call us at +44 0800 145 5137. Requests must be made before 1pm, 3 days prior to the dispatch date. Changes made after this time may not be accommodated.
[Updated: 2023.11.03]